Amberley West will gladly resize your ring, style permitting, up to one full size up or down free-of-charge anytime within the first 60 days of purchase. To have your item resized free-of-charge, please visit your closest Amberley West Authorized retailer. If a retailer is not in your area, then visit a local jeweler to have your finger properly sized. Once the appropriate size has been determined, follow the Return Procedures listed below.
Sending Us Your Ring For Resizing
Contact our Customer Service department at 1-888-436-2753 before shipping your ring. Our customer service staff will provide you with a service tag number. This Service Tag Number must be printed clearly on the box when sent back to us, as it will provide the means of tracking your repair. Enclose a letter containing your name, email address, daytime phone number, return address (where you would like the ring returned to) and finger size. Pack and cushion your jewelry in any standard plain brown box or a USPS Flat Rate Box. Use the following guidelines when shipping and insuring your package.
If the value of your package is $500.00 or less, send your item using First Class Mail with insurance.
If your item is valued above $500.00, use Registered Mail with insurance. The cost to ship your item with insurance will range from $5.00 to $25.00.
If your item is valued above $15,000, contact us and we will assist you in arranging for a secured shipper to handle your item.
Amberley West - Repair Center
150 JFK Parkway, Suite 100
Short Hills, NJ 07098
Your item should arrive in our office in 2-10 days, depending on your location. Once received, we will size your ring and return it to you within 7 - 10 business days.
