Improperly packaged items: Items sent to our office without a RA#, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and Used Items:Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than an authorized Amberley West retailer, or Amberley West will not be accepted.
Loose diamonds: Loose diamonds must be accompanied with their original laboratory grading report or a $275 charge will be assessed to replace the certificate.
Engagement rings sold without center diamonds: Any engagement ring design sold without a center diamond may be subject to a 15% restocking fee.
Bridal Jewelry:Engagement rings sold without a center diamond are subject to a 15% restocking fee. Plain and engraved wedding bands are custom made to your size, and are subject to a 15% restocking fee.
Special orders: Custom orders cannot be returned. A custom order is an item that we have modified to your specifications. For example, adding/removing side diamonds or adding engraving. Custom orders also include eternity bands and tension rings because they cannot be resized. NOTE: A ring plus center diamond that we mount together such as the Design your Own rings - is not considered a custom order.
